Refund Policy
We believe in our infrastructure. If NubSero doesn't fit your workflow, we make the exit process as simple as the sign-up.
The 7-Day Window
Request a refund within 7 days of your initial purchase or renewal for a full, 100% reimbursement. No awkward questions asked.
Post 7 Days
Requests made after the 7-day period are non-refundable. Your service will remain active until the end of the current billing cycle.
How to request
To initiate a refund, please contact our team at refund@nubsero.com from the email address associated with your account. Please include your Invoice ID for faster processing.
Processing Time
Once approved, refunds are processed immediately. However, it may take 5-10 business days for the funds to appear in your account, depending on your financial institution.
Note: This policy applies to standard subscription plans. Custom enterprise agreements (Nexus Plan) are governed by their respective Master Service Agreements. NubSero reserves the right to refuse refunds in cases of suspected platform abuse or Terms of Service violations.